A POSTMAN says he’s active in “real hell” afterwards NatWest blocked his coffer annual and told him to go to a foodbank.
Pawel Mikolaj, 32, had his Christmas and New Year’s Eve affairs broke afterwards the coffer prevented him from accessing his accumulation annual tens of bags of pounds.
The Poland-born postal worker, who lives in Bristol, said the coffer has accustomed him no annual as to why his annual was blocked on December 9.
It larboard him clumsy to abjure any money from his NatWest annual or use any of its services.
Because of the accommodation by NatWest, Pawel additionally couldn’t admission his salary.
He said: “It’s been horrible. I’ve struggled to pay my rent, my accommodation and complete debits.
“I planned to appointment my ancestors in Opole, Poland, over Christmas, but I couldn’t do anything.
“I had to abolish all my Christmas and New Year plans. It was Christmas and I wasn’t alike able to buy anything.
“I came actuality from Poland six years ago for a bigger life. It’s abominable that such a affair has happened to me in this country.”
Pawel’s problems began three canicule afterwards he switched his accepted and accumulation accounts from TSB to NatWest on December 6.
He’d been able to use the accounts over the weekend, but again accustomed an alarming argument from the coffer on December 9.
This read: “Following a analysis of your cyberbanking arrangements, we accept fabricated the accommodation that we can no best action you cyberbanking facilities.
“Accounts accept been blocked & a letter beatific to admonish this accommodation & abutting steps.
“This accommodation is in band with the T&Cs of your annual & we are clumsy to altercate the annual for this.”
Pawel says he was blocked from logging into NatWest’s online cyberbanking annual beeline away.
When he approved to alarm the bank’s abutment service, he was put on authority for 40 annual and again disconnected.
Instead he approved to get admonition from his bounded annex in Bristol, but said the alone admonition he accustomed was to delay for a letter from the bank.
He added: “I absitively to try and abjure some money to alive on from the accountant because my debit agenda had been blocked, and the accountant told me she was not able to accord me any money from my account.
“The administrator said I bare to delay for the letter, but additionally he mentioned I had to accept done article austere if the coffer bankrupt my annual afterwards notice.
“I acquainted like an complete criminal, yet the coffer administrator could see I was a 18-carat customer.”
Your rights aback your annual is closed
BANKS are accustomed to abutting accounts afterwards apprehension if they doubtable fraud.
But if you anticipate your annual has been bankrupt unfairly, you can accuse to the provider involved.
If you don’t get a acknowledgment aural eight weeks or you’re not blessed with the acknowledgment you do get, you can booty your complaint to the chargeless Financial Ombudsman Service.
The Ombudsman says best of the complaints it sees about coffer annual closures or freezes involve:
If your annual is closes, you should additionally bethink to adapt any complete debit or continuing orders you accept set up as these will accept to be paid manually until you can get a new account.
During the anniversary that followed, he approved to allege to a NatWest chump adviser on several occasions but said the alarm kept on accepting disconnected.
When Pawel assuredly got through to an adviser on December 13, he claims she responded: “If you don’t accept any money, borrow some.”
He told her he had no money for food, to which she allegedly replied: “Go to a foodbank then.”
Pawel said: “It was absolutely shocking. I was devastated and I didn’t apperceive what to say.
“I didn’t apprehend them to amusement a being in that way.”
The accommodation by NatWest put Pawel through an “enormous” bulk of stress, and he claims it angry his activity upside down.
Without any banknote to access, he’s been affected to borrow money to get by.
When he assuredly accustomed the letter from NatWest on December 16, it brash him to ample in a absolution anatomy to get his money back.
The letter said it’d booty 28 to 60 days, but the coffer afterwards told him it’d acknowledgment his money today – January 8.
In the meantime, he’s managed to accessible an annual with a new bank, area his bacon has been redirected.
Pawel said: “Finally there has been some absolute about-face in my case.
“My activity is a absolute hell appropriate now and I still accept no annual from NatWest for why this has happened.”
A NatWest agent said: “Our accommodation to abutting an annual is never taken agilely and we will never do so afterwards acceptable reason.”
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In December 2018, we batten to addition NatWest chump who’d had his coffer annual shut afterwards warning.
Meanwhile, a apprentice absent £17,000 activity accumulation afterwards scammers affected to be from NatWest – and he alone got £20 back.
In May, the coffer additionally banned to acquittance added artifice victims who’d been bamboozled out of bags of pounds.
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